COVID-19 and Webster Vienna

Dear Webster Community,

We have all experienced a challenging spring season and have persevered together. During the last few months, we ensured that all students have access to their classes and professors by way of quickly adapting and locally pioneering distance learning measures. 

Now that we are approaching the summer months, Austrian borders have opened up to most European countries. In the coming weeks, we anticipate borders opening to non-EU countries across the globe, in gradual phases throughout July and August. 

Given the positive news, we are delighted to announce the opening of our campus doors starting July 1, 2020, and anticipate normal university operations to begin in the Fall semester.

For those students who still have concerns or cannot join us in person, we will continue to offer hybrid teaching services, online and in person.

We are planning to be back on campus as scheduled in Fall 2020 for all term and semester courses. All courses will be taught in hybrid mode, i.e. in class, face-to-face instruction with synchronous audio/video (live-streamed) and recordings then posted to WorldClassroom for asynchronous retrieval to accommodate students who still face visa issues, travel restrictions, or other limitations that prevent them from being present to continue their studies without interruption. All classes will be equipped with cameras and audio equipment to accommodate these needs.

Of course, we will continue to be available online as any questions or sources of information to help students in unprecedented times. As we approach the next academic year, we have ensured hygienic practices are set in motion with daily cleaning services to our historic building, newly placed disinfectant stations in all bathrooms and public spaces, allowing for small classroom sizes to continue to be the norm, and masks, gloves, and other resources to be complementary to all members of our community. 

As we welcome summer, we wish everyone a happy and healthy season. We look forward to seeing everyone in person in the coming months.



Webster University classes at almost all locations have moved to an online environment for the remainder of the spring 2020 semester in response to global COVID-19 public health efforts, in accordance with local conditions and public directives. This means, that also all Vienna classes will only be taught online for the remainder of Spring II.

Campus closure will continue until we receive further notice from the Austrian ministry and authorities.

This page will be updated regularly.


Important communications

  • Message about campus opening, course evaluation for the summer term, hybrid teaching and books for fall, student survey and virtual town hall, student's FAQ - As of June 22nd, 2020
  • Student update about summer classes, registration, and student services - As of April 3rd, 2020
  • Student update about campus closure, Spring II classes, and online student services - As of March 20th, 2020
  • Message about COVID-19, Spring II classes, student services, and university operations - As of March 10th, 2020

Important links

  • Webster’s Worldwide Update on Covid-19 
  • For all official information in English please visit this link

For faculty and staff

For all information and instructions, please click here, and use your username and password to access the information.

  • WVPU policy on remote teaching and physical presence of faculty in fall 2020


COVID-19 Disruption related FAQ for Student 




Can I access the campus, particularly the library and labs?

Students can access on-campus services like the library and labs by setting up an appointment with the relevant office or advisor. The campus will re-open again on August 10.


Will I be able to continue my studies even if I cannot come to campus?

In Fall 2020, WVPU plans to teach all courses in hybrid mode combining in class, face-to-face instruction with synchronous audio/video (live-streamed) and recordings then posted to WorldClassroom for asynchronous retrieval to accommodate students who still face travel and visa issues or have concerns that prevent them from being present. All classrooms have been equipped to accommodate those needs. You will be able to access your course through Canvas/World Classroom, our university’s online learning platform.


Will all classes be available as hybrid (on-site as well as remote)?

No! Some classes may be held entirely online with both scheduled synchronous audio/video (live-streamed) and additional features.


How do I find out if my course is entirely online?

Look at courses@wvpu and look at the title of the class for the term “(Remote)”


Do classes continue according to the same schedule?

Yes. Classes will take place according to the scheduled meeting times when professors provide direct video feeds for their lectures. If you have difficulties attending the class due to large time differences, please check with your professor for details.


What is the World Classroom (Canvas)?

All classes that meet face-to-face have a course home page in World Classroom (aka Canvas). WVPU uses World Classroom as online platform to enhance learning in traditional classes.  Some of the features your instructor may choose to include are email messaging, discussion boards, grades, uploaded reference materials and slides, quizzes, and online syllabi, etc.

You can log in directly at or You can access your courses via the student tab in connections at

For additional information on how to use World Classroom please visit the following useful links:

  • World Classroom: Online Course Tour (Note: Not all features may be used for your classes)
  • World Classroom FAQS:  Find the answers to your specific World Classroom questions through the FAQ site. The site is searchable by keyword and contains step-by-step instructions on how to perform many common functions in World Classroom.

How do I access my class online?

Login to using your / Connections user ID (first part of your email address) and password. For example, user id: ‘bobsmith45’ and password: ‘password’.


What is my Connections ID?

It is an ID that is assigned to every Webster student, staff, or faculty. It provides access to most of our electronic systems, including e-mail, Office 365, Adobe Cloud and the Connections web portal. Example: If your Webster email address is, your Connections ID would be johndoe123.

For more information, please see: Connections FAQs
To access connections: 


How do I reset my Connections password?

Connections passwords are managed by Office 365. Your Connections password will always be the same as your Office 365 password. To reset your Connections password, go to the Office 365 password reset page here.


What do I do if the online access doesn’t work/ if my courses don’t appear in the World Classroom (Canvas)?

Communicate with your instructor and department coordinator by email.

Is there an App I can use on my mobile device?

Yes. Apps are available for iOS and Android at their respective stores, called Canvas Student. User Guides are available at There is also an App for WebEx if you feel you need it also available at the respective stores.


Can I initiate WebEx meetings?

No. One requires a special user id and password to creates WebEx sessions and invite others.



How do I join a WebEx meeting / How do I participate in a live lecture via the online platform?

When instructors decide to offer live lectures online, you will receive invitations by email and see links inside your course’s World Classroom page. The email will contain a link to the video stream / conference.


What I do if I have no wifi or audio/video technology on my computer?

You have two options. You can dial-in directly via a toll-free number in your country or you can join through the WebEx app on your phone. For dial-in in Austria, the toll-free number is 0800-29-7266. You will need the Access Code for the meeting, which will be included in the meeting invitation.

What is a WebEx Access Code?

It is a code that enables access to a specific meeting / lecture.


What are the access telephone numbers for joining WebEx meetings/lectures by phone?

In Austria, the toll-free number is 0800-29-7266. For help finding the other toll-free numbers, please see:


How do I register for courses in Fall 2020?

Students who have not registered for Fall 2020 courses should complete the Registration Sheet here and submit it to their advisor for signature and approval. Due to access and mobility restrictions, signatures may be electronic, and approvals confirmed by email. Once signed, the student should forward the Registration Sheet to their Department Coordinator to be enrolled.


How do I drop a course from my fall 2020 schedule?

Send a list of the courses you wish to drop to your departmental coordinator who will forward it for processing. Drop requests can be submitted until Friday of week 1. 


How can I get my books for my fall classes?

Textbooks and other printed materials required for Webster Vienna coursework are complementary with tuition. To collect these materials, you have to come to the Textbook Service located on the 4th floor. Opening hours will be posted on the textbook service and on the textbook service website. Please bring your student card, the course name, and number as well as the name of the course instructor to help us make sure you get the right books. Please wear a mask and keep your distance while waiting on line. If the service is not available, please ask at the library front desk.

If you are not able to attend classes on campus due to visa issues, travel restrictions, or other limitations but will join remotely, we ask you to plan to order your books from your preferred suppliers. The university will reimburse you for all approved book purchases. To find out which book(s) you need to order, check the syllabi for your classes here.  

Our librarian Benjamin Fasching-Gray recommends that students in Vienna order from Facultas (, but if you are in your home country you may order from any vendor you prefer. Booksellers that serve local universities may have your books in stock. The university will reimburse you for all approved book purchases.

To request reimbursement for your textbooks, please :

  1. Fill out the reimbursement form;
  2. Send the form to your advisor for approval; and
  3. Send the approval email from your advisor, the form, and the invoice/proof of payment for the book to after the end of the first week of the term (after add/drop period is over). You will be refunded in full via bank transfer within seven working days upon submission of your request for reimbursement.


I am a study abroad student. Who do I contact for information related to study abroad activities?

Related questions can be addressed to our Student Resource Center by email at


Will thesis defenses happen on campus? What happens if I can still not come to Vienna?

Thesis defenses can be scheduled on campus at any time through your department coordinator. However, if you still face travel or visa restrictions, your thesis defenses may be conducted via video conference. Your departmental coordinators will arrange and communicate the necessary details.


I left Vienna before the lockdown and now I face travel restrictions. I can’t finish the lab work connected to my thesis. What can I do? 

Theses delayed due to pandemic related travel restrictions will receive incompletes for grades, and students will be given appropriate extensions.


What happens if I have a scheduled thesis defense during the closure period?

All thesis defenses will be conducted via video conference. Your departmental coordinators will arrange and communicate the necessary details.

I have been awarded a Webster Vienna Training Scholarship (WVTS) in Fall 2020. What if I face travel restrictions?

If you cannot come to Vienna due to travel or visa issues, please inform the finance office immediately at In this case, you will not be able to receive the WVTS and your scholarship will be given to someone else. If you have to leave Vienna during the semester due to unforeseen reasons, you will be credited with the scholarship to your student account for the actual time you worked. 


What do I do if my travel is disrupted or I am in quarantine and I am unable to join classes in Fall 2020? 

Please inform your instructor. You can continue to participate in the class remotely via the online components.


What if I cannot attend courses in person this Fall, due to restrictions by the local or national government in my country/or in Austria?

Current students with valid residence permits should be able to return to Austria and begin courses on campus in the Fall semester.

Newly-admitted students who are not able to travel to Austria due to government restrictions or delays with entry visas / student residence permits will still be able to start their programs on time through WVPU’s remote/online platforms and electronic communication with their professors. If you have specific concerns or questions related to this subject, please email us at


How can I request my official documents (Certificate of Enrolment, “Studienblatt” & Proof of Performance)?

You can submit your request for official documents via email to the Registration Officer, Ms. Petra Bocus-Thurn and she will send you an electronic copy. Please make sure to use your email address and to include your student ID number.

Please note that WVPU does not issue official transcripts. To order your official transcript please go to



Can I still submit my application for my student residence permit while the Austrian government restrictions are in place?

Yes. Residence permit applications must be submitted in writing before your current residence permit expires. You can submit your application and all documents you have available to or by post.

The Austrian immigration authorities are regularly updating their procedures to meet growing demand. Please visit this website for the latest information on residence permit application procedures.

New students submitting their first student residence permit application need to make an appointment at the Austrian consulate of their country or region. Please visit your consulate’s website for more information on it’s opening and appointment system. New students coming from countries that do not face travel restriction and do not require a visa to enter Austria can schedule an appointment to submit their first-time student residence permit application. 


 I'm outside of Austria, and my student residence permit is still valid. Will I be allowed to travel to Austria?

Yes. If your student residence permit is still valid, you will be able to enter Austria even if your country is subject to pandemic-related travel restrictions. Upon entry, you will need to provide a negative COVID-19 test that was taken within 4 days of your travel to Austria or adhere to a strict 14-day quarantine.


I'm outside of Austria, and I applied for my student residence permit extension in writing. My current student residence permit expired. Will I be allowed to travel to Austria?

Please contact for guidance.


I need a Certificate of Enrollment for my application to extend my student residence permit. What do I do?

As long as Webster Vienna’s campus is closed, you can submit your request for official documents via email to the Registration Officer, Ms. Petra Bocus-Thurn and she will send you an electronic copy. Please make sure to use your email address and to include your student ID number.



I think that I may have the COVID-19 Virus. What should I do?

The health hotline ("Gesundheitstelefon") is staffed around the clock, seven days a week. Call the health hotline 1450 (in German only) in the following cases:

  • You present symptoms of a cold or pneumonia, and
  • you have been in close contact with a person who has tested positive for coronavirus, or
  • you have visited a region where SARS-CoV-2 was and still is transmitted: China, Italy (regions: Piedmont, Emilia-Romagna, Lombardy and Veneto), South Korea, Iran, Hong Kong, Japan, Singapore (as of 26 February 2020), or
  • you have worked in a healthcare facility where patients with COVID-19 infection were or are treated, or you have visited such a healthcare facility.

If, following the call, you are suspected of having COVID-19, please inform university management at


If I have general questions in English about COVID-19, who should I ask?

The Austrian Agency for Health and Food Safety (AGES) offers a hotline to provide information on the virus, which can be reached at 0800 555 621.